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TROUBLESHOOTING
1. Device doesn't power on.
• Reboot your device after charging it for 30 minutes.
• Shortly press your power button to check if it lights up in case your device is in sleep
mode.
• Press the power button for 20 seconds.
• Start a hard reset by pressing the reset button with a pin if there is reset button on your
actual device.
2. Device doesn't take charge.
• Keep your device into power for 30 minutes if it was completely drained.
• Check and make sure the charger is properly inserted into charging port.
• Try another outlet or compatible charger.
3. Error message during operation.
• Uninstall the application with error message and download to install again. You can also
update certain application with error.
• Delete and clear the system to factory mode with a system reset.
4. Device can't be detected by PC.
• Make sure your device is in 'on' status.
• Try with another USB cable.
• Connect your device to a different port on your PC.
5. Device can't be connected with Wi-Fi.
• Make sure your turn Wi-Fi to "ON" status.
• Unplug Wi-Fi router, wait for 2 minutes and plug to connect again.
• Make sure you input correct password by selecting "show password" when you input it.
• Check and make sure there is no filtering setting or device connection limit in your
router setting.
• Forget original Wi-Fi connection, reset Wi-Fi router, and connect again.
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6. Storage not enough.
• Delete applications you don't use often to spare some space.
• Clean caches in your device regularly Setting-APPs-Click the app and clear cache or
data.
• Install a third party system cleaner.
• Factory reset your tablet to clear all data.
• Get an extended memory card to expend storage.
CONTACT US
For any problem with Dragon Touch products, please feel free to contact us, we will
respond within 24 hours.
E-mail address: cs@dragontouch.com
Tel: 1-888-811-1140 (US) Mon-Fri (except holiday) 9am-5pm (EST)
Official website: www.dragontouch.com
Google, Android, Google Play and other marks are trademarks of Google LLC
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