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TROUBLESHOOTING
if you experience
First try the solutions suggested here to possibly avoid a service call.
Possible Causes
Solution
Check the following
Feet may not be in contact with the
Front and rear feet must be in firm contact with floor, and
for proper installation
floor and locked,
washer must be level to operate properly. Jam nuts must be tight
or see "Using Your
against the bottom of the cabinet.
Washer" section
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
Clicking or metallic
noises
Gurgling or humming
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
See "Level the Washer" in Installation Instructions.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky cycle for oversized, non-absorbent
items such as
comforters or poly-filled jackets. See "Cycle Guide".
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are removed
during the Spin/Drain cycles.
Humming
Load sensing may be occurring
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Water may splash off basket if washer is not level.
Check the following for
Washer not level.
proper installation:
Fill hoses not attached tightly.
Tighten fill-hose connection.
Fill hose washers.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection.
Not enough water
in washer
Check household plumbing for
leaks or clogged sink or drain.
Washer not loaded properly
Load not completely covered
in water.
Check for proper water supply.
Washer won't run
or fill, washer stops
working or wash light
remains on (indicating
the washer was unable
to fill appropriately)
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment and
cause water to splash off tub. See "Using Your Washer" for loading
instructions.
This is normal operation for an HE low-water washer. The load will
not be completely under water. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer. The added water
lifts the load off the washplate, resulting in less cleaning.
Both hoses must be attached and have water flowing to inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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