Dell Latitude C840 Guía De Información Del Sistema página 33

What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Technical Support and Customer Service
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
Customer Service
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
Customer Service
Dell-Branded Memory
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-
branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address
in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE:
Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary
or personal information; lost or corrupted data; or damaged or lost removable media.
Canada Only
1-800-847-4096
1-800-387-5757
1-800-326-9463
1-800-387-5757
1-800-326-9463
(Extension 8221 for Individual Consumers)
1-888-363-5150
Sy s tem I nf o r m a ti on G u id e
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