TROUBLESHOOTING CHART
SYMPTOMS
1. Float valve
A. Refill tube pushed too far down in overflow pipe.
turns on/off
B. No slack in flapper chain assembly, holding flapper off
by itself
seat.
without toilet
C. Flush valve flapper ball worn, dirty or misaligned with
being
flush valve seat; or seat corroded so flapper will not
flushed.
seal.
2. Float valve
A. Foreign particles lodged under the float valve seal
continues to
(located under float valve cap).
run, allowing
water to
enter tank.
B. Float valve seal (located under float valve cap) may
be cracked or split.
3. Long or
A. Plugged valve inlet or supply line.
noisy tank fill
cycle.
4. Poor flush.
A. Trapway or rim holes are obstructed.
B. Soil pipe or vent is obstructed.
C. Low water level in bowl due to refill tube being
plugged or out of overflow tube.
D. Supply shut-off valve not fully open.
5. Toilet
A. Toilet trapway is obstructed.
overflows.
B. Soil pipe or vent is obstructed.
6. Toilet does
A. Chain is not connected to lift rod or flush valve.
not activate.
CALL US FOR HELP
Here's what you need to do if you require service:
First review the installation instructions to ensure correct installation. For additional assistance in the USA, call our Customer Service
Department for direct help. You may also contact us at our web site listed below.
A
1007287-2-
PROBABLE CAUSES
Call 1-800-4-KOHLER within the U.S.
Call 001-877-680-1310 within Mexico
Call 1-800-964-5590 within Canada
www.kohlerco.com
CORRECTIVE ACTION
A. Attach refill tube to overflow pipe above the water line.
B. Adjust flapper chain assembly for proper slack.
C. Inspect, clean and, if necessary, replace flapper ball
and/or seat.
A. Shut off water supply; remove float valve cap assembly
by rotating 1/8 turn counterclockwise. Cover uncapped
lower valve unit with an inverted cup (holding it to
prevent overspray), and turn water on and off a few
times. Clean float valve seal surface (located under float
valve cap). Replace float valve cap assembly by
engaging lugs and rotating 1/8 turn clockwise. Turn
water on.
Install filter in supply line to prevent recurring problems.
B. Replace seal.
A. Perform Corrective Action 2.A.
A. Unclog trapway; clean rim holes.
B. Clear obstruction from soil pipe or vent.
C. Clean or straighten refill tube; attach refill tube to
overflow tube.
D. Open supply shut-off valve.
A. Use plunger to unclog.
B. Clear obstruction from soil pipe or vent pipe.
A. Reconnect the chain.
6
Kohler Co., Kohler, WI U.S.A.