840199700 ENv03.qxd:Layout 1
Troubleshooting
PROBLEM
Surface of bowl(s) scratched.
Ice cream too firm.
Thick layer of ice cream
sticking to sides of bowl(s).
2/1/11
10:30 AM
Page 11
(cont.)
PROBABLE CAUSE
• Using metal utensils may scratch the surface of the freezer bowls, but this will not harm the
unit. Plastic utensils are recommended when eating directly from the freezer bowls to extend
the life of your unit.
• To order replacement bowls, call the customer service number located on the front cover of
this Use and Care guide.
• Letting the ice cream sit in the freezer bowls for some time after churning will make the mixture
very firm and difficult to scoop. Simply allow the churned mixture to sit for a few additional
minutes and it will begin to soften again.
• A thin layer of ice cream on the sides of bowl is normal. Greater sticking tends to be present in
lower-fat/lower-sugar recipes. When churning, place hand lightly on lid for the first few minutes
to help these recipes begin to freeze.
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