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Customer Service

• 12 month limited warranty
• Lifetime technical support
• Our warranty is additional to the legal rights consumers have buying this product.
FAQ
1.FAQ
View the FAQs on QCY-T11 FAQ
2.How to care for your earbuds
• Do not disassemble. Avoid Dropping.
• Use original or certified cables.
• Keep away from children or pets. Small parts included may be a choking
hazard.
• The earbuds need to be fully charged prior to first-time use.If you do not use
it for more than 2 months, please charge and maintain it regularly for safe
operation.
• Do not put it under extreme temperatures, such as below 10 degrees Celsius
or above 60 degrees Celsius.
• Do not expose the product to strong sunlight fire or throw it into the fire to
avoid an explosion
• Do not use the product outdoors during thunderstorms to avoid malfuntion or
electric shock.
• Do not use chemicals or strong detergents to clean the earbuds
Manufacturer : Hele Electronics Co., Ltd.
Add: No. 325, Yuehui Road, Daojiao Town, Dongguan City, Guangdong Province, China
Thank you for purchasing the QCY authentic product. For any assistance,
please contact us freely: hello@qcy.com
tech@qcy.com
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