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26
Guarantee and service
the Philips website at www.philips.com/support or contact the Philips
Guarantee restrictions
The shaving heads (cutters and shaving guards) are not covered by the
terms of the international guarantee because they are subject to wear.
Troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
asked questions or contact the Consumer Care Centre in your country.
Problem
Possible cause
The shaver does
The shaving heads are damaged or
not shave as well as
worn.
it used to.
Long hairs obstruct the shaving heads.
System has not cleaned the shaver
the cleaning chamber is soiled or the
The shaver does
The rechargeable battery is empty.
not work when I
press the on/off
button.
is activated.
The shaving head holder is soiled or
damaged to such an extent that the
motor cannot run.
The temperature of the shaver is too
work.
Solution
Replace the shaving head holder
(see chapter 'Replacement').
Clean the shaving heads by following
the steps of the extra-thorough
cleaning method (see chapter 'Cleaning
and maintenance').
Clean the shaver thoroughly before you
'Cleaning and maintenance').
Recharge the battery (see chapter
'Charging').
Press the on/off button for 3 seconds
to deactivate the travel lock.
Clean the shaving head holder or
replace it (see chapters 'Cleaning and
maintenance' and 'Replacement').
Let the shaver cool down. As soon
as the temperature of the shaver has
the shaver again.