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FAULT OBSERVED
PROBABLE CAUSES
The motor does
No electricity
not work.
supply.
The motor works
The inlet pipe filter
but there is no
is clogged.
incoming water
The water inlet
for flushing.
pipe is pinched.
The through-hull
valve is closed.
The pump is
unprimed.
The water injection
nozzle /check
valve is clogged.
The switch is
incorrectly wired
up.
The motor works
The outlet is
but there is no
clogged.
discharge.
The outlet is too
high.
The through-hull
valve is closed.
There is no water
in the bowl.
The switch is
wrongly wired up.
The motor runs
A hard foreign
with a rattling
body has fallen
noise.
into the bowl.
TROUBLESHOOTING
• Check the control
switch.
• Check the electrical
connections.
• Check the power
source.
Clean the filter.
Check the pipes.
Check the through-hull
valve.
• Check the pump
and the flexible blade
turbine.
• If necessary change
the turbine.
• Check the water
injection nozzle.
• Check the check valve.
Check the connection
of the cables.
Dismantle and clean the
outlet.
• Change the outlet
• Check and position
the pipe routing.
Check the through-hull
valve.
Add water to the bowl.
Check the connection
of the cables.
• Cut the power supply
to the motor.
• Close the through-hull
valves.
• Remove the motor
unit.
• Use a hook to remove
all matter that could
interfere with the
rotation of the shredder.
• Use a tool to rotate
the turbine in both
directions until it turns
freely.
• Reconnect the power
supply to the motor
and press the «Pump
out» key to check
the operation of the
appliance.
• Re-open the through-
hull valves.
• If the macerator is still
jammed we advise you
to contact our service
department who will be
able to advise you or
direct you to one of our
service stations nearest
to your area.
14
8. LIMITED WARRANTY
2 Year Warranty from Date of Purchase
A. GENERAL
Subject to the terms and conditions set out in this document,
SFA-SANIFLO INC., hereafter designated as the Company,
guarantees the consumer to repair or exchange any product
or any of its components (at the discretion of SFA Saniflo
Inc) which proves to be defective.
NOTE:
• First (1st) year: will only cover "exchanges" starting from
the date of purchase.
• Second (2nd) year: will only cover "repairs" or will provide
"replacement parts" at no charge for the remainder of
product's warranty period.
B. TERMS AND CONDITIONS
1. The product must be installed and used as per instructions
supplied and indicated in the product manuals. This is not
limited to but includes the product:
• not be subjected to any negligence, accident or exposure
to "harmful" products or substances.
• installed in strict accordance with local state or provincial
electrical and plumbing codes.
2. The alleged defect or fault must be reported either to
the product installer or the company within the warranty
coverage period.
3. The warranty coverage period is valid for two (2) years
from date of purchase.
C. PART OR PRODUCT EXCHANGE/REPLACEMENT
All requests require a Return Goods Authorization number
(RGA#) or CAS# prior to any repair or exchange, otherwise
the warranty claim or request may be denied.
D. LIMITATIONS
1. Fill & flush valves are covered as per the Original Equipment
Manufacturers (OEM) warranty only.
2. Vitreous china is covered only for factory "defects" for a
period of one (1) year from date of purchase.
3. The following are not covered under warranty and the
costs ($) are the responsibility of the end-user (customer):
• Disconnection and reconnection of product (i.e. labor
charges) by customer or plumber.
• Cleaning & packaging of product.
Customer responsibilities and requirements on for returning
product(s), will be discussed, and explained by the SFA After
Sales Rep (ASR) at time of phone call.
4. Subject to the Terms and Conditions above, in no event
shall the company be liable for any special, incidental, or
consequential damage, loss, or injury of whatsoever, nature
or kind arising from or associated with the product or any
component thereof.
• Refer to section "F" for more details and information on
warranty coverage exemptions.
5. This warranty is transferable only when the product remains
at the same premises as where it was installed initially when
purchased.
E. EXTENDED WARRANTY + 1
For the extended warranty, the following products terms and
conditions must be met:
• The product must be registered "online" by filling out the
registration form,
• A "Proof of Purchase" (POP) is required to be submitted.
- a valid copy of the sales receipt will need to be uploaded
to the SFA website.
NOTE: The product registration for the warranty must be
submitted within the first (1
F. WARRANTY COVERAGE EXEMPTIONS
Subject to the "exemptions" section indicated below, SFA
Saniflo Inc. will provide all replacement parts as necessary
free of charge, to remedy any such defects.
EXEMPTIONS:
DISREGARDING ANY OF THE FOLLOWING MAY DAMAGE
THE PRODUCT AND VOID YOUR WARRANTY.
• Do NOT discharge any acids, alkaloids, solvents painting,
paint strippers, food waste, plastic bags, metal such as nails,
hairpins, wood, building materials, kitty litter or anything that
could halt or damage or corrode the unit.
) year from date of purchase.
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