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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
Faucet leaks
Bonnet has come loose or the
underneath handle.
ceramic cartridge seal is dirty or
out of place.
Water does not
Ceramic cartridge discs are
completely shut off.
worn or have debris trapped
inside.
Faucet leaks around
The spray head is incorrectly
the spray head.
fitted or dirty.
Faucet has an
The spray head is incorrectly
improper water
fitted or dirty.
pattern.
Faucet leaks at the
Connection between the union
wall.
nut and swivel union is loose.
ROUGH-IN
Homewerks.com
SOLUTION
1. Move the handle to the OFF position. Unscrew the handle screw and remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem to the ON position.
The leak should stop draining out from around the cartridge stem.
3. If the leak does not stop, shut off the water supply. Remove the bonnet by turning it
counterclockwise. Lift out the ceramic cartridge. Inspect the seal on the bottom of the
ceramic cartridge. Remove any debris from the seal. If the ceramic cartridge seal is
twisted or out of place, re-seat it. If the ceramic cartridge seal is worn or damaged, replace
the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the two sides of
the cartridge bonnet fit into the grooves on the two sides of the faucet body. Tightly screw
the bonnet onto the faucet body.
5. Reinstall the handle.
1. Shut off the water supply.
2. Move the handle to the OFF position. Unscrew the handle screw and remove the handle.
3. Remove the bonnet. Lift out the ceramic cartridge.
4. Position the new ceramic cartridge into the faucet body.
5. Tightly screw the bonnet into the faucet body.
6. Reinstall the handle.
1. Remove the spray head from the spout on the faucet body. Inspect the black rubber
gasket. The rubber gasket should be flat.
2. Reinstall the spray head on the spout on the faucet body.
1. Remove the spray head from the spout on the faucet body. Inspect the black rubber
gasket. The rubber gasket should be flat.
2. Reinstall the spray head on the spout on the faucet body.
1. Gently tighten the connection between the union nut and swivel union until the leak stops.
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