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1.2. Rointe offers you Technical Assistance from our After-Sales Service by telephone at
+44 (0)203 321 5928 or email to support@rointe.co.uk, where we will indicate the steps
to follow to solve the incident. You will need the product reference (located on the metal
characteristics label), serial number, date of purchase and the nature of the fault when
contacting us. In addition, you must have a copy of the proof of purchase of the product.
1.3. ROINTE guarantees there are no material defects of design or manufacture at the
time of original purchase. ROINTE guarantees the body for 120 months (10 years) and
the electrical plus electronic components for 36 months (3 years) for this product only,
from the date of purchase, or delivery if later, provided it has not been modified, and in
accordance with the provisions of the following stipulations.
SERIAL NUMBER
2. Conditions
2.1. If during the guarantee period, the product under normal use, and with proper
maintenance, fails to function properly and is found to be defective in design, material,
or workmanship, it will be repaired or replaced at the customer's option, in accordance
with the provisions of the law, and subject to the following terms and conditions:
2.1.1. The guarantee is only applicable if the original guarantee is issued by the
seller and when such guarantee has been registered with Rointe correctly, including
the product reference, serial number (marked on the metal label of the product),
date of purchase and proof of purchase. The product guarantee can be registered
on our website at www.rointe.co.uk or can be emailed to support@rointe.co.uk
within 90 days of installation. ROINTE reserves the right to refuse a guarantee when
this information has been removed or modified after the original product purchase.
2.1.2. The guarantee is only applicable if the product has been installed by a
competent person in accordance with this installation manual and all regulations in
force at the time of installation.
2.1.3. The guarantee is only applicable to those cases that refer to defects in
material, design and manufacture, and in no case covers damage to the product for
the following reasons:
i) Damage caused by negligence and/or misuse of the product, i.e. used for
purposes other than its normal use, or by not respecting the instructions for use,
maintenance and cleaning given by ROINTE, as well as by incorrect or inadequate
installation or use of the product that may not comply with the technical safety
standards in force.
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REFERENCE
SYGMA
SRI0990RAD2
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