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1. Make sure the device is powered on and close to your moble phone when adding device.
2. Make sure your mobile phone is connected to the WiFi network and your WiFi router is working
properly.
3. Make sure the device is ready for configuration.Please refer to the Product Instruction "Add Devices
in Easy Mode" or "Add Devices in AP Mode" for details.
4. Make sure the connected devices have not reached the maximum number of WiFi router. If not,
please disconnect the network of some devices.
5. Make sure password of the WiFi network is correct when adding new device.
6. Make sure you have not used any Chinese Characters to name your WiFi network.
Can I control device with 2G/3G/4G/5G network?
When adding device for the frst time, it requires that your mobl phone and dvice are connected to the
same WiFi network.After adding device successfly, you can remote control your device with 2G/3G/4G/
5G network.
How can I share my device with others?
Open your Maxell Smart App, select your device and tap the buton in the top right corner. Tap "Shared
devices' and"Add sharing,then select the"country/region"where the account belongs to and input the "
Account number(a phone number or an E-mail address)you want to share with.(Please make sure the
phone number or E-mail is registered.)
How can I manager the device shared by others?
Open your Maxell Smart App and you can operate the device by tapping the product in the"Shared device I
received" on the home page.
How to remove device?
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