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MyDolphin™ Plus - Troubleshooting
Before using the app, make sure you have:
• Cellular connection 3G/4G/5G or Wi-Fi
• Power supply support 2.4Ghz ONLY
• Bluetooth
®
enabled
Action
Pool cleaner does not connect to
Wi-Fi
, and the power supply is Flashing
®
green light
Second connection after losing router/
Wi-Fi
®
:
How to change to Bluetooth
Wi-Fi
/3G connection.
®
Initial connection.
How to connect with Bluetooth
How to change to Wi-Fi
®
Bluetooth
connection.
®
Changing your Wi-Fi
®
network.
For Android users.
Power supply replacement for new
Wi-Fi
connection.
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, with strong signal strength
®
What To Do
power supply is trying to connect to your home/pool Wi-Fi
cloud.
1. Weak internet signal.
2. Get the power supply closer to the Wi-Fi
3. Consider use Wi-Fi
Losing router/ Wi-Fi
1. Open the app. The "our cloud services seems to be down" message will
after first
appear (can take a few seconds) and the globe on the top bar will turn red.
®
2. Scroll down and click "choose another solution" which will direct you to the
Bluetooth
order to continue with Bluetooth
the robot).
3. The app will connect to Wi-Fi
If it doesn't reconnect, restart the app.
4. If network interruptions continue, try to improve the quality of the home
router signal (move closer to the router).
Before you start: CONNECT VIA Wi-Fi
only.
1. Plug in the power supply.
®
2. Connect the robot to the power supply.
3. Download the new MyDolphin™ Plus app.
4. Login to the app and allow the required permissions.
5. Scan the QR code and follow the app instructions.
6. Click "go online" (at this stage, iOS users need to minimize the app and
re-open it. Android users can click "choose network" and "Later").
1. Make sure your Bluetooth
after initial
2. Open the MyDolphin™ Plus app and connect to the robot via Bluetooth
3. Go to Settings and click "Wi-Fi
4. Follow the app instructions to go online.
Router was replaced
1. Log into the app → you will see a connection error.
2. Go to "settings" at the top bar on the screen.
3. Go to "Wi-Fi
to the new Wi-Fi
Click "continue" and wait to receive notification that the robot has been
configured to the new Wi-Fi
4. Simultaneously, the LED color on the power supply will turn solid green (this
is the confirmation that the Wi-Fi
New power supply for a robot connected through Wi-Fi
1. Turn on the power supply while it is connected to the robot and let it work
for several seconds (it will sync with the robot).
2. Login to the app. A connection error message will appear.
3. Go to "check other solutions".
4. Click on the Bluetooth
5. Click "change connectivity", "set Wi-Fi
6. Enter your Wi-Fi
The power supply LED will flash green.
extender for a stronger signal.
®
:
®
option. (*this solution will be a one-time solution. Note that in
®
®
connection, the end user must be near
automatically when the connectivity returns.
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and Wi-Fi
®
Settings".
®
settings" → Click "change Wi-Fi
®
network" (enter the Wi-Fi® name and passcode) →
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.
®
is connected).
®
®
icon in the top bar.
name and password. You see the home screen.
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network and
®
source.
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, 3G/4G MUST BE OPEN
®
are enabled.
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network" → "change
®
®
connectivity" and then "go online".
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9
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