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FAQ
1. The camera bugs and the screen
crashes suddenly switching to
black/white during use
Certain practices or environments
may affect the proper operation
of the camera. Occasional
breakdowns are so likely to occur
after sustained activity. If this
happens, remove the battery
and wait for it to cool before
reinserting it into the camera.
2. The camera does not turn on
because the battery does not
seem to have been recharged
Make sure that the camera
recharges the battery when it is
connected to your computer or a
power source via the USB cable.
If charging starts but the battery
remains discharged then it
needs to be changed. Otherwise,
check that the camera is
properly connected or that the
USB cable is not damaged.
3. Camera overheating during use
It is normal for the camera
to overheat a little during
prolonged use because its
design does not allow it to
dissipate the heat emitted.
4. No or very little sound during
video recording and playback
Please note that when the
camera is equipped with its
waterproof shell, the sound
is lower as it is airtight. Also
check that the sound has not
been muted in the menu setting
options.
5. Video is not smooth, sometimes
blurred and red and green
spots appear on the screen
Make sure to use genuine
high-speed recording TF card
which has been previously
formatted on your computer
or in the camera.
6. The keys no longer respond
after a few uses
When using the camera with its
waterproof shell, avoid pressing
the buttons too hard as this may
damage them and cause the
internal system to malfunction.
If this problem occurs, we
recommend you to contact our
after-sales service for a better
expertise of the repair to be
carried out.
7. Wi-Fi signal instability
Other signals transmissions can
interfere in the Wi-Fi connection
of the camera. It is therefore
best to hold your smartphone/
tablet close to the camera so
that no obstacles hinder the
Wi-Fi connection.
8. Impossibility to activate Wi-Fi
connection
First of all, make sure that the
camera Wi-Fi connection has
been well activated, then that
you have chosen the right Wi-Fi
name and correctly entered the
associated password in your
smartphone/tablet settings
to allow the connection. If this
does not work, then check that
the version of the application is
the most recent and update it if
necessary.
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