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Troubleshooting Tips... Before you call for service
Problem
Washer pauses
during wash cycle
Laundry additives
dispensing too soon
Washer pauses
during spin cycle
Washer won't
operate
Detergent packets
not dissolving
Unexplained time
and/or settings
changes
Basket seems loose
Agitator seems
loose
White spots on dark
items
Colored spots
Dark Spots/Specks
Grayed or yellowed
clothes
49-3000258 Rev 4
Possible Causes
This is normal
Overfilling of dispensers
This is normal
Washer is unplugged
Water supply turned off
Lid is open
Circuit breaker/fuse is
tripped/blown
Electronics need to be
reset
START was not pressed
Laundry detergent
packet placed in
dispenser
Changing options
Basket moves or rotates
freely
Agitator top moves/has
side-to-side movement
Incorrect sorting
Incorrect use of fabric
softener
Dye transfer
Build-up in washer
Back-siphoning from
drain
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Do not overfill or add water to dispenser. Select EXTRA RINSE
option when using fabric softener.
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press START. Safety feature prevents agitation and
spinning when lid is up.
Check circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press START.
Press START.
Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer's directions.
This is normal. Several options will change other options to
maximize washer performance.
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Separate lint producers from lint collectors. Wash only items of
the same fabric type and of the same colors (lights separate from
darks) together.
If sorting alone does not address this, select a Deep Rinse (on
some models) and/or an Extra Rinse (on some models).
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the EXTRA RINSE option.
Pretreat stain and rewash using SPEED WASH cycle before drying.
Sort whites or lightly colored items from dark colors.
Without there being any garments/objects in the washer, run a Bulky
Items/Bulky (on some models) cycle using the Hot temperature
selection and adding 1 cup of bleach to clean the interior of the basket.
Leave the lid open between cycles to allow basket to dry.
Drain hose is inserted too far down into standpipe – Follow the
Installation Instructions.
Slow Drain – Have a plumber inspect the drain and correct any
issues related to a slow or backed up drain.
Be sure to follow detergent manufacturer's directions.
Use a water conditioner or install a water softener.
Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Loosely load clothes no higher than the top row of holes in the washer
basket. For best results, load items around the outside of basket.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
What To Do
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