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Problem
No Wi-Fi connection/
Gateway configured
failed.
Solution
Check for Wi-Fi light on the gateway. If wireless
connectivity is operational, the Wi-Fi light will be
steady.
If you have never been able to configure Wi-Fi to a
working state, make sure your Wi-Fi supports 2.4
GHz signals (801 type B or G, or N). The gateway
does not support Wi-Fi that uses the 5 GHz
spectrum.
Make sure you configured the correct SSID and
password. Repeat the procedure if necessary to
verify.
The gateway does not support so-called "captive
Wi-Fi" networks. These are typically "guest" type
networks where users have to agree to terms and
conditions before being connected.
You can also try the following methods to configure
the gateway:
Method one:
1. Power off the gateway and wait for several
minutes.
2. 2. Power on the gateway and hold the black
button for 5s till the red LED flash fast.
3. Open the WIFI network on your phone
and connect to the hotspot of WH2650-
WIFIXXXX.
4. Open the WS View app and click "Configure
New Device" — select WH2650 — click "Next".
5. Follow the instructions on the app.
Method two:
Use one phone (A) as a hotspot, find another
phone (B) to run WS View app to start the WIFI
configuration process(ensure the wifi light is fast
flashing) to see whether the configuration can be
completed or not
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