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Troubleshooting Tips... Before you call for service
Problem
Blinking Spin light
or Spin light on at
end of cycle
Pilling
Snags, holes, tears,
rips or excessive
wear
Wrinkling
"Clicking"
Back and forth
"swoosh"
"Clicking" behind
Control during fill
Water flow changes
during fill
Motor sounds during
spin
"Humming"
"Gurgling"
Water "swishing"
Washer rocking/
moving
"Squeaking" sound
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code.
14
Possible Causes
Out of balance
condition has been
detected
Result of normal wear
on poly-cotton blends
and fuzzy fabrics
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Undiluted chlorine
bleach
Chemicals like hair bleach
or dye, permanent
wave solution
Incorrect wash and dry
cycles
Improper sorting
Overloading
Repeated washing in
water that is too hot
Shifter mechanism is
engaging or disengaging
Electric motor reversing
direction
Automatic Temperature
Control Valve
Automatic Temperature
Control Valve
Motor ramping up/down
during spin cycle
Water drain pump
Drive motor
Water drain pump
Washing process
Washer leveling legs
uneven
Washer not level and
rubbing on cabinet
Allow cycle to continue and finish.
The unit will attempt to redistribute the load and reach full
spin. If unsuccessful, the app will notify the user that they must
return to the machine and redistribute their laundry. If this is not
completed within the time given, the session will cancel/time out
and the user must scan the QR code and start the cycle again.
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach.
Rinse items that may have chemicals on them before washing.
Use the SPEED WASH cycle.
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Avoid mixing heavy items (like jeans) with light items (like blouses).
Try a fabric softener.
Loosely load clothes in the washer basket.
Wash in warm or cold water.
The drive system will engage at the start of agitate and disengage
when agitate is complete. This occurs multiple times during the
wash.
This sound is the motor rotating back and forth to clean your
laundry.
Two valves mix cold and hot water. The "clicking" is when either
valve turns on or off to raise or lower the fill water temperature.
Two valves mix cold and hot water. The "clicking" is when either
valve turns on or off to raise or lower the fill water temperature.
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
The drive motor will make a "humming" sound during the wash
and spin phases of the cycle.
When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
Water swishing while the unit is agitating is normal, especially with
smaller loads.
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
What To Do
49-3000301 Rev 1
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