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Additional information
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is
something wrong with this component, check the points below. Sometimes the trouble may lie in
another component. Investigate the other components and electrical appliances being used. If the
trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer
authorized service center or your dealer to carry out repair work.
• If the system does not operate normally due to external effects such as static electricity,
disconnect the plug from the outlet and insert again to return to normal operating conditions.
General
Problem
The power does not turn
on, or switches off
suddenly (an error
message may be
displayed at startup).
No sound is output when
a function is selected.
No sound from surround
or center speakers.
Can't operate the remote
control.
The microphone can't be
heard.
Feedback noise when
mic is switched on.
TRAYLOCK shows in the
display and the tray can't
be ejected.
Remedy
• Wait for one minute before switching back on.
• Make sure there are no loose strands of wire touching the unit. This could cause
the system to shut off automatically.
• Check that the speakers are connected correctly.
• Make sure the voltage of the mains power source is correct for the model.
• Try reducing the volume level.
• If the problem persists, take it to your nearest Pioneer authorized service center or
your dealer for servicing.
• If you're using the line input, make sure the component is connected correctly (see
Connecting auxiliary audio components on page 38).
• No audio is output from the speakers connected to this unit if HDMI audio mode is
set to TV (page 39).
• Press MUTE on the remote control to turn muting off.
• Turn up the volume.
• Refer to Setting the channel levels on page 15 to check the speaker levels.
• When TUNER or LINE is selected, you can only hear the source in stereo. Switch
the input source to DVD/CD or USB for multichannel sound.
• Check that you haven't selected the STEREO mode (see Listening in surround
sound on page 20).
• Check if a microphone is connected or not.
• Connect the speakers properly (see Basic connections on page 8).
• Replace the batteries (see Putting the batteries in the remote control on page 14).
• Operate within 7 m, 30° of the remote sensor (see Using the remote control on
page 14).
• Remove any obstacles or operate from another position.
• Avoid exposing the remote sensor on the front panel to direct light.
• You are only using one microphone and it's plugged into the MIC (SUB) jack. The
MIC (SUB) jack can only be used if there is also a microphone plugged into the MIC
(MAIN) jack.
• Adjust the MIC VOL +/–.
• The mic is pointing toward the speakers. Keep the mic pointed away from the
speakers.
• The microphone level is set too high. Turn down the mic control level.
• Press and hold OPEN/CLOSE on the front panel for about eight seconds. Then
the tray can be opened/closed using OPEN/CLOSE.
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