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Troubleshooting
Problem
Possible cause
The surface unit
The element will cycle on
frequently cycles
and off to maintain the
on and off.
power setting.
Scratches or
The cooktop is being cleaned
abrasions on the
improperly.
cooktop surface.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
Cookware has been slid
across the cooktop surface.
30 English
Solution
This is normal operation, and
not a system failure. Cycling
at the high power setting is
normal and can occur if the
cookware is too small for the
cooktop element or if the
cookware bottom is not flat.
Use the cooktop as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Problem
Possible cause
Brown streaks or
Boilovers have been cooked
specks.
onto the surface.
Areas of
Mineral deposits from water
discoloration
and food have been left on
with metallic
the surface of the cooktop.
sheen.
"Cracking" or
This is the sound of the
"popping" sound.
metal heating and cooling
during cooking.
Solution
Wait until the surface
•
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
•
See the section on the
care and cleaning of the
glass cooktop on page 27.
•
Remove using a ceramic-
glass cooktop cleaning
cream.
•
Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation and
not a system failure. Use the
cooktop as usual.
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