THOMSON NEO - 14.1 Manual Del Usuario página 24

A black or colored dot appears on the screen !
This does not affect the performance of your device. If the problem persists,
please consult the general warranty conditions and then contact Thomson
Customer Service.
The touchpad doesn't work !
Check that the touchpad is correctly activated using the function keys Fn +
The battery charge indicator does not light up !
Make sure that the AC charger is properly connected to an AC outlet and
the power port of the unit. If the problem persists, contact Thomson Customer
Service.
How to optimize battery life ?
To optimize the battery life, you can adjust the screen brightness, disable
Wi-Fi and Bluetooth if you are not using it and close applications you are
not using.
I lost the AC adapter !
Contact Thomson Customer Service.
The battery doesn't work anymore !
Contact Thomson Customer Service.
The device does not emit any sound !
Check that the sound has not been disabled by using the function key Fn +
or by increasing the volume by using the function key Fn +
that no headphones are connected to your device.
46 - EN
- FAQ -
. Make sure
User's Manual - NEOPX - 14.1''
When the device starts, the power indicator lights up but the operating system
does not start !
Force the device to turn off by pressing the power button for 10 seconds and
then disconnect all connected USB devices. Connect the device to a socket
with the charger. Turn on the device.
If the problem persists, contact Thomson Customer Service.
The computer does not wake up from sleep mode !
Use the power button to exit the standby mode. Check that the battery level
is sufficient by plugging the unit into an AC outlet using the charger. Press
the power button again.
Where to find the drivers for your Thomson device ?
The drivers necessary for the proper functioning of your device are present
in the following folder :
C:\WINDOWS\DRIVERS\
We recommend that you backup the entire folder to an external storage
medium (external hard disk, USB sticks, CD-R) in order to keep a copy of
these drivers.
mythomson.com
EN - 47