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Manufacturer's warranty
Manufacturer's warranty of STEINEL
GmbH,Dieselstrasse 80-84, 33442 Herz-
ebrock-Clarholz, Germany
All STEINEL products meet the highest
quality standards. For this reason, we, the
manufacturer, are pleased to provide you,
the consumer, with a warranty under the
following terms and conditions:
The warranty covers the absence of defi-
ciencies which are proven to be the result
of a material defect or fault in manufacturing
and which are reported to us immediately af-
ter detection and within the warranty period.
The warranty shall apply to all STEINEL pro-
ducts sold and used in Germany - excluding
STEINEL Professional products.
You can opt for warranty cover in the form of
repair or replacement which will be provided
free of charge (if applicable, in the form of
a successor model of the same or higher
quality) or in the form of a credit note.
The warranty period for the STEINEL pro-
duct you have purchased is 3 years in each
case from the date on which the product
was purchased.
We shall bear the shipping costs but not the
transport risks involved in return shipment.
Statutory rights accruing from defects,
gratuitousness
The warranty cover described here shall be
applicable in addition to the statutory rights
of warranty – including special consumer
protection provisions – and shall not restrict
or replace them. Exercising your statutory
rights in the event of defects is gratuitous.
Exemptions from the warranty
All replaceable lamps are expressly excluded
from this warranty. In addition to this, the
warranty shall not cover:
• any wear resulting from use or any other
natural wear of product parts or any
deficiencies in the STEINEL product that
are attributable to wear caused by use or
other natural wear,
• any improper or non-intended use of
the product or any failure to observe the
operating instructions,
• any unauthorised additions, alterations
or other modifications to the product or
any deficiencies attributable to the use of
accessory,
• supplementary or replacement parts
which are not genuine STEINEL parts,
• any maintenance or care of products that
is not carried out in accordance with the
operating instructions,
• any attachment or installation that is not
in accordance with STEINEL's installation
instructions,
• any damage or loss occurring in transit.
Application of German law
The warranty shall be governed by German
law excluding the United Nations Convention
concerning the International Sale of Goods
(CISG).
Making claims
If you wish to make a warranty claim, please
send your product complete and carriage
paid with the original receipt of purchase,
which must show the date of purchase and
product designation, either to your retailer
or directly to us at STEINEL (UK) Ltd. – 25
Manasty Road, Axis Park, Orton Southgate,
GB- Peterborough Cambs PE2 6UP United
Kingdom. For this reason, we recommend
that you keep your receipt of purchase in a
safe place until the warranty period expires.
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