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Troubleshooting (continued)
NOTE: Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
Problem
There is leaking or dripping
from the spout when the
handle is closed.
Water comes out of the
tub spout and showerhead
at the same time.
The temperature range is
restricted.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The handle is hard to turn. The bonnet nut is too tight.
The shower head is
damaged when installing.
Possible Cause
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The cartridge is not properly installed.
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The sealed washer on the cartridge is
not in place.
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The bonnet nut is not tightened
sufficiently.
If the pattern of the water flow switches to
the shower from the tub spout, and the leak
from the tub spout is less than 0.01 GPM,
this is a normal occurrence. If there is
residual water on the shower head when
the water from the shower head is turned
off, this is a normal occurrence. Or consider
the causes below:
! The pipe used between the valve and the
tub spout is not 1/2 in. IPS, or the COPPER
pipe is incorrect.
! The distance between the valve and the
showerhead is less than 48 in..
! There is a restriction between the valve
and the tub spout.
! The valve is installed upside down.
! The knob on the spout is not pulled up
fully.
The position of the temperature limit stop
is out of ideal range.
The valve is installed too far back from the
finished wall.
The shower head is twisted too tightly.
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15
Please contact 1-855-HD-GLACIER for further assistance.
Solution
Reinstall the cartridge.
Check to ensure the sealed
washer on the cartridge is in
place or replace the cartridge.
Use wrench to retighten the
bonnet nut sufficiently.
Change the pipe to IPS or
COPPER.
The distance from the
showerhead and valve moved
to at least 48 in..
Remove the tub spout and flush
out debris and/or replace the
undersized line or fittings.
Remove the valve and reinstall it
using the correct orientation.
Make sure to pull the knob on
the spout up fully.
Refer to the section Adjusting
the Temperature in step 10.
Reinstall the valve (refer to step
2 of the Installation section).
Loosen the bonnet nut and
reinstall it. Do not overtighten.
The appropriate locking torque
is 10~12 N·M.
Call Glacier Bay customer
service to request a replacement
shower head. Reinstall the
shower head. Do not use tools to
tighten shower head.
Hand-tighten only.
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