Ninja BL610 Serie Manual Del Propietário página 8

TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting .
Motor Doesn't Start or Blade Assembly Doesn't Rotate .
• Make sure the container is securely placed on motor base.
• Make sure the lid is securely on container in the correct position (align arrows).
• The appliance is turned "Off". Press the power button ( ) to turn "On".
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker.
• The unit has overloaded. The appliance will stop and the power light will flash. Unplug and
wait approximately 15 minutes before using again.
• The unit has overheated. Unplug and wait approximately 15 minutes before using again.
• Check to make sure the unit is not overloaded.
Food is Unevenly Chopped .
• Either you are chopping too much food at one time, or the pieces are not of even size and
processing smaller amounts per batch.
Food is Chopped Too Fine or is Too Watery .
• The food has been overprocessed. Use the Pulse button for controlled processing.
Food Collects on Lid or on the Sides of the Container .
The mixture is too thick. Add more liquid.
You Cannot Achieve Snow From Solid Ice .
• Do not use ice that has been sitting out or has started to melt. Use ice straight from
the freezer.
• Start with a few pulses and then go to a continuous blending cycle.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC . Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner's Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades,
blender bases, removable pots, racks, pans, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit, are not covered by
this warranty. Replacement parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as
proof of purchase. We also ask that you register your product online at registeryourninja.
com and have the product on hand when you call, so we may better assist you. A Customer
Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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