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Tumi's Accessories WArrAnTy
Since our founding in 1975, Tumi has been committed to providing our customers with
an ownership experience that is second to none. Specifically, we make three promises
to our customers:
1. You will enjoy using innovative products that are designed and manufactured to be
the best;
2. You will experience world-class customer service for as long you own your product
3. For two (2) years after you purchase Tumi small leather goods or accessories, virtually
any problem that you encounter with the product will be covered by our warranty.
Tumi's warranty is just a small part of the ownership experience that we provide to our
customers, and you will find that it is straightforward and comprehensive.
FirsT yeAr oF oWnership: ToTAlly Worry Free
For the first twelve (12) months of ownership, if any damage – including wear and tear
- happens to your Tumi product, Tumi will cover all repair expenses, including shipping
costs to and from our repair facility. The only exceptions to this are purely cosmetic dam-
age, such as scratched leather, and incidental or consequential damages, such as dam-
age to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
yeAr TWo: Full coverAge
Through your second year of ownership, Tumi will cover all of the repair costs for any
problems that result from defective materials or workmanship or damage from wear and
tear. The only exceptions to this are damage caused by obvious abuse of the product,
purely cosmetic damage and incidental or consequential damages as described above.
Your only responsibility is to ship your item to us for repair, or take it to a Tumi store or
authorized Tumi dealer, who will be happy to process the repair for a nominal handling
and shipping fee.
Many repairs can actually be handled right in the store, but if your item does need to be
sent to our facility, we will repair it quickly and ship it back at no cost to you. in those rare
cases mentioned above where our warranty does not apply, we will promptly provide you
with an estimate of any repair costs that may be involved.
A liFeTime oF service
it is extremely rare that we see an accessory product problem due to a manufactur-
ing defect show up after two years of use, but we do have many customers with older
items that they would like to have refurbished. For these customers, we offer a lifetime
of courteous, responsive service and the highest quality repairs and refurbishment done
at the lowest possible cost.
ToTAl commiTmenT
The bottom line is that at Tumi, we are totally committed to keeping you happy
about our products and our service. once you have had the pleasure of own-
ing and using our products, we hope that they will become your trusted compan-
ions for life. You can reach us online, 24 hours a day, 7 days a week at www.tumi.
com/repair or call 800.781.TuMi (8864) to speak with a customer service repre-
sentative during normal business hours. (To contact Tumi customer service out-
side of the uS and Canada, please see the list of international centers that follows.
prooF oF purchAse
please save your store receipt as proof of purchase. This will be needed to facilitate your
first year worry-free coverage. Additionally, this will serve as proof that your purchase was
made at an authorized Tumi retailer. our warranty services only apply to products that
were purchased from an authorized Tumi store or dealer.
cusTomer service conTAcT numbers
uSA / Canada
800.781.8864
Europe
49 (0)2394.9198.0
Russia
7 (495) 787.91.06
South Africa
27.11.555.2353
united kingdom
44 (0)20.8731.3500
For additional locations, please refer to www.tumi.com
Tumi
1001 durham Avenue
South plainfield, nj 07080
Fcc sTATemenT
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communica-
tions. However, there is no guarantee that interference will not occur in a particular instal-
lation if this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• C onnect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
To assure continued compliance, any changes or modifications not expressly approved
by the party responsible for compliance could void the user's authority to operate this
equipment. (Example-use only shielded interface cables when connecting to computer
or peripheral devices).
This device complies with part 15 of the FCC Rules. operation is subject to the following
two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
japan
81.3.3586.6520
Australia
61.2.9222.9811
Hong kong
852.2882.8287
Singapore
65.6513.3589
Thailand
66.2.712.2345
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