Qilive Q.5132 Manual Del Usuario página 7

This guarantee does not cover damage resulting from a faulty installation, incorrect use, or normal
wear and tear.More specifically, the guarantee does not cover:
■ Damage or problems caused by incorrect use, accidents, modifications or an electrical con-
nection with the wrong current or voltage.
■ Products that have been modified or whose tamper evident seal or serial number has been
damaged, altered,removed or rusted.
■ Replaceable batteries and accessories are guaranteed for 6 months.
■ Battery failure, as a result of over-charging or non-compliance with the safety instructions set
out in the manual
■ Cosmetic damage, including scratches, bumps and any other element.
■ Damage caused by any servicing operations carried out by non-authorised persons.
■ Faults caused by normal wear and tear or the normal ageing of the product
■ Software updates as a consequence of changes to network settings
■ Product failure resulting from the use of third party software to modify, change or adapt the
product as supplied
■ Product failure resulting from its use without manufacturer-approved accessories
■ Rusted products.
The manufacturer is not liable for the loss of data stored on the hard drive. Similarly, the manufac-
turer is not required to check that SIM/SD cards have been removed from returned products.
Repaired or replaced products may include new and/or repackaged hardware and components.
IMPLEMENTATION METHODS
To make a claim under the guarantee, please return your product to the reception desk of your local
sales outlet with the proof of purchase (receipt, invoice, etc.) of the product and accessories sup-
plied, along with the original packaging.
The following information will be required: date of purchase, model and serial or IMEI number (this
information generally features on the product, the packaging or proof of purchase).
Failing this, you must return the product with all accessories needed for it to work properly (power
cable, adapter etc.).
If your product is covered by the guarantee, the after-sales service will (within the bounds of the
local legislation):
■ Repair or replace the faulty parts
■ Exchange the returned product with a product which has the same features or better and is
equivalent in terms of performance.
■ Refund the product at the price stated on the proof of purchase.
In the case of a repair covered by the guarantee, your guarantee period will be extended by 6
months. This period cannot be combined in the event of repeated failures.
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