Tips for Camera Placement
• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Or, it
may result in poor image performance because of the
window glare by infrared LEDs, ambient lights or status
lights.
• Do not place the camera in a shaded area and point it
towards a well-lit area. Or, it may result in poor image
performance. For better image quality, please make sure
that the lighting condition for both the camera and the
capture object is the same.
• For better image quality, it's recommended to clean the
lens with a soft cloth from time to time.
• Make sure the power ports are not exposed to water or
moisture or blocked by dirt or other elements.
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Troubleshooting
Camera is not Powering on
If your camera is not powering on, please try the
following solutions:
• Plug the camera into another outlet.
• Use another 5V power adapter to power up the camera.
If these won't work, please contact Reolink Support
https://support.reolink.com/.
Failed to Scan QR Code on Smartphone
If the camera failed to scan QR code on your phone,
please try the following solutions:
• Remove the protective film from the camera lens.
• Wipe the camera lens with a dry paper/towel/tissue.
• Vary the distance (about 30cm) between your camera
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