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Boilovers,
melts, and hot
sugary spills
on the glass
Spillovers on
the
touch controls
Troubleshooting
Problem
The hob cannot be turned
on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Remove these immediately with a
fish slice, palette knife or razor blade
scraper suitable for Induction glass
cooktops, but beware of hot cooking
zone surfaces:
1. Switch the power to the cooktop
off at the wall.
2. Hold the blade or utensil at a 30°
angle and scrape the soiling or
spill to a cool area of the cooktop.
3. Clean the soiling or spill up with a
dish cloth or paper towel.
4. Follow steps 2 to 4 for 'Everyday
soiling on glass' above.
1. Switch the power to the cooktop
off.
2. Soak up the spill
3. Wipe the touch control area with a
clean damp sponge or cloth.
4. Wipe the area completely dry with
a paper towel.
5. Switch the power to the cooktop
back on.
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Rough-edged cookware.
Unsuitable, abrasive scourer
or
cleaning products being used.
• Remove stains left by melts and
sugary food or spillovers as
soon as possible. If left to cool on
the glass, they may be difficult to
remove or even permanently
damage the glass surface.
• Cut hazard: when the safety
cover is retracted, the blade in a
scraper is razor-sharp. Use with
extreme care and always store
safely and out of reach of children.
• The cooktop may beep and turn
itself off, and the touch controls
may not function while there is
liquid on them. Make sure you
wipe the touch control area dry
before turning the cooktop back
on.
What to do
Make sure the hob is connected to the
power supply and that it is switched on.
Check whether there is a power
outage in your home or area. If
you've checked everything and the
problem persists, call a qualified
technician.
Unlock the controls. See section
'Using your induction cooktop' for
instructions.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
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