TROUBLESHOOTING
Symptom
"LOADING" appears when
you enter search mode by
pressing
.
Correct characters are not
displayed (e.g. album name).
"NA FILE"
"NO DISC"
"TOC ERROR"
"PLEASE EJECT"
"READ ERROR"
"NO DEVICE"
"COPY PROTECTED"
"UNSUPPORTED DEVICE"
appears.
"UNRESPONSIVE DEVICE"
appears.
Remedy
This unit is still preparing the iPod/iPhone music list.
It may take some time to load, try again later.
• This unit can only display uppercase letters,
numbers, and a limited number of symbols.
• Depending on the display language you have
selected ( 5), some characters may not be
displayed correctly.
Make sure the media contains supported audio files.
( 32)
Insert a playable disc into the loading slot.
Make sure the disc is clean and inserted properly.
Reset the unit. If this does not solve the problem,
consult your nearest service centre.
Copy the files and folders onto the USB device again.
If this does not solve the problem, reset the USB
device or use another USB device.
Connect a USB device, and change the source to
USB again.
A copy-protected file is played.
• Check whether the connected device is compatible
with this unit and ensure the file systems are in
supported formats. ( 32)
• Reattach the device.
Make sure the device is not malfunction and reattach
the device.
Symptom
Remedy
"USB HUB IS NOT
This unit cannot support a USB device connected via a USB
SUPPORTED" appears.
hub.
"NO MUSIC"
Connect a USB device that contains playable audio files.
• Reconnect the iPod.
"iPod ERROR"
• Reset the iPod.
• Sound cannot be heard
• Reconnect the Android device.
during playback.
• If in [HAND MODE], launch any media player application
• Sound output only
on the Android device and start playback.
from the Android
• If in [HAND MODE], relaunch the current media player
device.
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 32)
Cannot playback at
• Make sure KENWOOD MUSIC PLAY APP is installed on the
[BROWSE MODE].
Android device. ( 9)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 32)
"NO DEVICE" or
• Switch off the developer options on the Android device.
"READING" keeps
• Reconnect the Android device.
flashing.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 32)
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
"ANDROID ERROR"/
• Reconnect the Android device.
"NA DEVICE"
• Restart the Android device.
29
ENGLISH