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WARRANTY AND REPAIR INFORMATION
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED WARRANTY
for the products sold by Dogtra-Europe and its authorized distributors/retailers. The
warranty begins from the date of the original purchase. The replaceable batteries of
YS100, iQ No Bark Collar and iQ CLiQ are not covered by Warranty
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground service)
the shipping cost back to the customer. Any expedited shipping service will be at the
customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and
Shipping fees incurred are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly
recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water damage on
the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 400NCP, 410NCP
Series, and iQ PLUS Series, and the Water Resistant Receivers of the RRS, RRD,
and RR Deluxe, will not be covered. All replacement costs for either the transmitter
or receiver will be the owner's responsibility. The warranty does not cover failure
resulting from damage, abuse or loss of parts. The warranty is void if the unit has been
altered or an unauthorized person has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not recommended.
If the customer chooses to replace the batteries, any damage to the unit during the
change-out by the owner will void the warranty. The removal of serial numbers from
any Dogtra products will void the warranty. Dogtra reserves the right to retain and
discard any parts or accessories that have been found damaged upon replacement
and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include
parts, labor and shipping. The owner will be informed about the repair costs before the
product is repaired. Write a note briefly explaining the problem. Include your name,
address, city/zip code, phone number and email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Owner's
Manual and call customer service at +33 (0)1 30 62 65 65, for technical support,
before sending it to Dogtra-Europe for Service. The cost of shipping products under
warranty back to Dogtra-Europe is the customer's responsibility. Dogtra-Europe is
not responsible for units damaged or lost in transition to Dogtra. Dogtra-Europe is
not responsible for loss of training time or inconvenience while the unit is in for repair
work. Dogtra-Europe does not provide loaner units or any form of compensation
during the repair period. A copy of the sales receipt showing the purchase date is
required before warranty work is initiated. Please include a brief explanation outlining
the problem and include your name, address, city/state/zip code, daytime phone
number, evening phone number, and email address. If the repair costs are not covered
under warranty, we will call you for payment information and authorization. For any
questions concerning your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us
at sav@dogtra-europe.com.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include
parts, labor and shipping. The owner will be informed about the repair costs before the
product is repaired. Write a note briefly explaining the problem. Include your name,
address, city/zip code, phone number and email address.
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