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Troubleshooting Tips...
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Air conditioner
does not start
Air conditioner does
not cool as it should
Air conditioner
freezing up
The remote control
Water drips outside
Water drips indoors
Water collects in
base pan
Normal Operating Sounds
You may hear a pinging noise caused by
water being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.
You may hear the thermostat click when the
compressor cycles on and off.
Possible Causes
The air conditioner
is unplugged.
breaker is tripped.
Power failure.
The current interrupter
device is tripped.
Airflow is restricted.
The temp control may
not be set correctly.
The air filter is dirty.
The room may have been hot.
Cold air is escaping.
Ice blocks the air flow
and stops the air conditioner
from cooling the room.
The batteries are inserted
The batteries may be dead.
Hot, humid weather.
The air conditioner is not
tilted to the outside.
Moisture removed from air
and drains into base pan.
What To Do
• Make sure the air conditioner plug is pushed
completely into the outlet.
the fuse or reset the breaker.
•The unit will automatically restart in the settings last
used after the power is restored.
3 minutes) to prevent tripping of the compressor
overload. For this reason, the unit may not start
normal cooling for 3 minutes after it is turned
back on.
•Press the RESET button located on the power cord plug.
•If the RESET button will not stay engaged, discontinue
use of the air conditioner and contact a qualified
service technician.
• Make sure there are no curtains, blinds or furniture
blocking the front of the air conditioner.
• In the Cool mode, press the Decrease pad.
• Clean the filter at least every 30 days.
See the Care and Cleaning section.
• When the air conditioner is first turned on, you need
to allow time for the room to cool down.
• Check for open furnace registers and cold air returns.
• Set the controls at High Fan or High Cool and set the
thermostat to a higher temperature.
• Check the position of the batteries. They should be
• Replace the batteries.
• This is normal.
• For proper water disposal, make sure the air conditioner
slants slightly from the case front to the rear.
• This is normal for a short period in areas with little
humidity; normal for a longer period in very humid areas.
Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.
The fan may run even when the compressor
does not.
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