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Troubleshooting Tips... Before you call for service
Problem
Moisture forms on outside of
cabinet
Interior light does not work
Door won't fully close by itself
Slow starting time after being off
Excessive frost buildup
Freezer external surface
temperature is warm
Louder sound levels whenever
freezer is on
Higher sound levels when
compressor comes on
Popping or cracking sound when
compressor comes on
Bubbling or gurgling sound, like
boiling water
Moisture forms on inside freezer
walls
Odors in freezer
Normal Operating Characteristics
A warm cabinet exterior as the refrigeration system
transfers heat from the inside to the outside through
the exterior cabinet walls.
The sound of the high-efficiency compressor motor.
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Possible Causes
Not unusual during periods of high
humidity.
Door may not be seating properly,
causing cold air from inside the
freezer to meet warm moist air
from the outside.
No power at outlet.
Freezer is unplugged.
LED light burned out.
Legs need adjusting.
Package holding door open.
Built-in overload protection.
Door left open.
Too frequent or too long door
openings.
Not unusual during periods of high
humidity.
The external freezer walls can be
as much as 30°F warmer than
room temperature.
Modern freezers have increased
storage capacity and more stable
temperatures. They require a high-
efficiency compressor.
Freezer operates at higher
pressures during the start of the
ON cycle.
Metal parts undergo expansion and
contraction, as in hot water pipes.
Refrigerant (used to cool freezer) is
circulating throughout the system.
Weather is hot and humid, which
increases internal rate of frost
buildup.
Door may not be seating properly.
Door is kept open too long, or is
opened too frequently.
Interior needs to be cleaned.
Foods with strong odors are in the
freezer.
The sound of water dripping as it melts from the
evaporator and escapes to the drain pan during defrost
cycle.
The sound of the fan circulating air within the interior
of the cabinet providing a consistent temperature
throughout.
What to Do
Wipe surface dry.
See Preparing to install the freezer.
Replace fuse or reset the breaker.
Push the plug completely into the outlet.
Replace the LED.
See Preparing to install the freezer.
Move package to a different location.
This is normal after being off.
Check to see if package is holding door
open.
Open the door less often.
Wipe surface dry.
This is normal while the compressor
works to transfer heat from inside the
freezer cabinet.
This is normal. When the surrounding
noise level is low, you might hear the
compressor running while it cools the
interior.
This is normal. Sound will level off or
disappear as freezer continues to run.
This is normal. Sound will level off or
disappear as freezer continues to run.
This is normal.
This is normal.
See Preparing to install the freezer.
Open the door less often.
Clean interior with sponge, warm water
and baking soda.
Cover the food tightly.
49-1000101 Rev. 2
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