Heater shuts off
Power outage or faulty wiring. Check the power supply. Check the circuit breakers.
during use.
Water stops
Possible Blockage in water
flowing.
pipes or hoses.
Water
Water pressure has dropped
temperature
below a minimum level.
varies from hot to
cold during use.
14. Reset Unit
As with all electrical appliances, it is crucial to first shut off all power to the unit directly at the fuse or breaker box before attempting to
reset this water heater.
WARNING: SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING.
Locate the three reset button locations as shown below and press all buttons. If you hear a "click, " the unit has reset. If you find that the unit
needs to be reset quite often, please call our customer service for further assistance. Proceed to turn on your breakers and power on the unit.
18kW
24kW, 29kW
36kW
18
If the problem persists, please call us for further technical assistance.
Make sure the main water line valve is fully open, and there are no obstructions
in the water supply line.
Increase the flow rate from the water supply source.