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TIPS AND TROUBLESHOOTING
If the Fireplace Will Not Stay Lit (Cont.)
2. Make sure the thermocouple and igniter pin
are correctly positioned.
Thermocouple - The thermocouple tip should be
located close to the burner, aligned with a
burner port so that flames contact it
directly.
Make sure the flames are making contact with
the thermocouple tip.
Damaged Thermocouple
If the igniter housing and the thermocouple tip are clear of debris and the flame is clearly
contacting the tip of the thermocouple, but the fireplace will still not stay lit, the thermocouple
may be damaged. Look beneath the fireplace and find the copper thermocouple wire coming
out of the back of the valve. Examine the length of it for any signs of damage. Sharp bends,
kinks or damage can cause the thermocouple to not function correctly. If you find damage
to the thermocouple contact Real Flame Customer Service at 1-800-654-1704 for a replacement.
Igniter Pin - The igniter pin is where the spark is generated to ignite your fireplace. Make
sure you can see this sparking when the igniter button is pushed. If you do not see a spark
please contact Real Flame Customer Service at 1-800-654-1704.
Other Common Problems
Clogged or Obstructed Burner
It is common for bugs, especially spiders, to make webs or nests inside of burner tubes.
If it seems like you are getting low or no gas flow, visually check all openings in the burner
for signs of clogs. If you see anything clogging the burner try using a pipe cleaning brush
and compressed air to remove the debris.
Out of Gas
Be sure your LP gas tank is not empty. Low tanks can result in lower flames.
Cold Temperatures
Cold temperatures outside may result in lower LP gas tank pressures causing the flames
to be lower. Do not use your fireplace in extreme temperature conditions. Allow the
temperature of your LP gas tank to rise and as the pressure in the LP gas tank increases
the flame size will increase. NEVER heat your LP gas tank; allow it to warm up naturally.
High Winds
Your fireplace is designed to operate in winds up to 10 mph (16.09 kph). High winds may
cause the flame to blow out. Do not operate your fireplace in high wind conditions.
If you continue to have problems with your fireplace please
contact Real Flame Customer Service at 1-800-654-1704.
Burner
Tube
Igniter Pin
14
Igniter
Housing
Thermocouple
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