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Before you call for service...
Problem
Small amount of water
on floor in front of dryer
Water on floor in back
of dryer
Water drips from door
when opened after
a Steam Cycle
Cannot see steam at
beginning of cycle
Cannot see steam at any
time during the cycle
Garments still wrinkled
after steam cycle
Garments are wet after
Steam cycle
No numbers displayed
during cycle, only lights
Time Remaining
jumped to a
lower number
Dryer is running but
000 is displayed in
Time Remaining
Clothes are still wet
and dryer shuts off
after a short time
Dryer turns off
16
Possible Causes
Inadequate load size for steam
cycle selected, excess steam
condenses inside cabinet and
leaks out
Loose water hose connection to
valve
Hose missing rubber washer at
connection with valve
Steam condenses on inner door
Steam released at different
time in cycle
The steam nozzle might be
clogged with debris from your
water supply
Too many garments
Lint filter not clean
Load is children/infant garments • Use the Steam Refresh cycle.
Dryer is continuously
monitoring the amount of
moisture in the clothes
The estimated time may change • This is normal.
when a smaller load than usual
is drying
The Extended Tumble option/
Steam Refresh cycle was
chosen
The door was opened mid-cycle.
The load was then removed from
the dryer and a new load put in
without selecting a new cycle
Small load
Load was already dry except
for collars and waistbands
Dryer is not level
Very small load (such as one item) • Use the Timed Dry cycle option, select the desired dry time.
is not activating the dry sensor
What To Do
• If using the Steam Dewrinkle cycle, manually reduce time
or select fewer number of garments with Steam Select.
If using the Steam Refresh cycle, add more garments to
the load.
• Tighten connection.
• Install rubber washer provided with hose.
• This is normal.
• This is normal.
• Call 800.GE.CARES to order nozzle replacement kit WE25M71
or to request a service technician to replace this for you.
• Load fewer garments; manually increase time.
• Clean lint filter
• This is normal. When the dryer senses a low level of
moisture in the load, the dryer will display the dry time
remaining.
• This is normal. During Extended Tumble option/Steam Refresh
cycle, the time remaining is not displayed. The extended
tumble option lasts approximately 60 minutes.
• A dry cycle must be re-selected each time a new load
is put in.
• When drying 3 items or less, choose Speed Dry or Timed Dry.
• Choose Speed Dry or Timed Dry to dry damp collars
and waistbands. In the future, when drying a load with
collars and waistbands, choose More Dry.
• Move dryer to an even floor space or adjust leveling legs
as necessary until even.
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