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Troubleshooting
If you have any questions regarding the product, please call customer service at 1-855-944-3571.
Problem
Unit will not turn on.
The unit is running but
there is no water flow.
Water is leaking where
the hose connects to
the spray gun.
The power washer
turns on for 2 seconds,
shuts off, and will not
turn back on. Is the
unit defective?
Corrective Action
1. Make sure the power washer is OFF. Plug the electrical cord into a grounded
120 volt outlet (no electrical extension cord should be used). If the electrical cord
will not plug into your outlet, your electrical outlet is not properly grounded and
should not be used. Use another electrical outlet.
2. Pull trigger on gun to ensure water flow.
3. If it is still not working, call Customer Service.
Note: When power switch is turned on, the power washer will turn on by itself for
1-2 seconds and shut off.
1. Check the water source. Unclog the spray tip on the lance. (See spray tip
cleaning instructions under "Cleaning Spray Tips".) Or, remove the lance and
spray directly out of the spray gun. This will indicate if the problem is with the
lance.
1. Make sure there is an o-ring at the end of the metal tip of the hose. If no o-ring
is present, the connection between the hose and spray gun will leak. O-Ring
replacements are included in the package contents.
1. When the water is connected, the accessories are assembled properly, and the
power switch is turned on, the power washer may turn on for 1-2 seconds to
prime the pump. It automatically shuts off and waits for the spray gun trigger to
be pressed. When the trigger is pressed, water starts flowing through the pump.
The water sensor in the pump detects the moving water and automatically turns
the power washer on.
2. Turn the power switch to 'OFF', press the trigger on the spray gun so that you
have a steady stream of water. Continue pressing the trigger, open the spray gun
and at the same time, turn the power switch 'ON'.
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