TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time and money.
Problem
Refrigerator and
The refrigerator control is set to
OFF (some models).
Freezer
section
are not cooling.
Refrigerator is in the defrost
cycle.
Refrigerator
installed.
Refrigerator
relocated.
Cooling
System
Refrigerator is replacing an
runs too much.
older model.
Refrigerator
plugged in or power restored.
The door is opened often or a
large amount of food / hot food
was added.
Doors
completely.
Refrigerator is installed in a hot
location.
Condenser / back cover is
clogged.
Refrigerator
or
Refrigerator
installed.
Freezer section is
too warm.
The air vents are blocked. Cold
air circulates from the freezer to
the fresh food section and back
again through air vents in the
wall dividing the two sections.
Doors are opened often or
for long periods of time.
Unit is installed in a hot
location.
A large amount of food or hot
food was added to either
compartment.
Possible Causes
was
recently
was
recently
was
recently
are
not
closed
was
recently
Solutions
Turn the control ON. Refer to the Control Panel section for
proper temperature settings.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
confirm the proper temperature has been restored once
the defrost cycle has completed.
It may take up to 24 hours for each compartment to reach
the desired temperature.
If the refrigerator was stored for a long period of time or
moved on its side, it is necessary for the refrigerator to
stand upright for 24 hours before connecting it to power.
Modern refrigerators require more operating time but use
less energy due to more efficient technology.
The refrigerator will take up to 24 hours to cool
completely.
Adding
food
and
opening
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of the
refrigerator at once, keep food organized so it is easy to
find, and close the door as soon as the food is removed.
(Refer to the Storing Food section).
Firmly push the doors shut. If they will not shut all the way,
see the Doors will not close completely or pop open
section in Troubleshooting.
The compressor will run longer under warm conditions. At
normal room temperatures 70 °F (21 °C) expect your
compressor to run about 40% to 80% of the time. Under
warmer conditions, expect it to run even more often. The
refrigerator should not be operated above 110 °F (43 °C).
Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.
It may take up to 24 hours for each compartment to reach
the desired temperature.
Locate air vents by using your hand to sense airflow and
move all packages that block vents and restrict airflow.
Rearrange items to allow air to flow throughout the
compartment.
When the doors are opened often or for long periods of
time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the frequency
and duration of door openings.
The refrigerator should not be operated in temperatures
above 110 °F (43 °C).
Adding food warms the compartment requiring the cooling
system to run. Allowing hot food to cool to room
temperature before putting it in the refrigerator will reduce
this effect.
TROUBLESHOOTING
the
door
warms
20
the