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Before you call for service...Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.ca. You may not need to call for service.
WATER
Water pumped out
before cycle is complete
Water won't drain
Washer spins and pauses
at the beginning of cycles
Washer pauses during
wash cycle
OPERATION
Residual powder in
dispenser or clogging
of dispensers (Not all
features are on all models)
Laundry additives
dispensing too soon
(Dispensers on some
models)
Washer pauses during
spin cycle
Washer won't operate
Detergent packets
not dissolving
Unexplained time and/
or settings changes
Basket seems loose
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Possible Causes
Lid lifted or cycle was put
in pause for over 24 hours
Drain hose is kinked or
improperly connected
This is normal
The Soak Option was
chosen
This is normal
Possible Causes
Wash water too cold or low
home water pressure
Overfilling of dispensers
This is normal
Washer is unplugged
Water supply is turned off
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset
Start was not pressed
Laundry detergent packet
placed in dispenser
Changing options (Not all
features are on all models)
Basket moves or rotates
freely
What To Do
Reset cycle.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 6 ft (1.8 m) above floor.
The washer is sensing the load.
This is normal. The washer alternates between agitate and soak during
these cycles to get your clothes cleaner with less wear.
Many cycles incorporate as series of soaks within the agitation period to
get your clothes clean with less wear.
What To Do
Select a warmer wash temperature if possible to improve dissolving of
detergent or use liquid detergent. Make sure siphon caps are free of debris
and fully pressed into position. Remove and clean tray if clogging occurs.
Do not overfill or add water to dispenser. Select Deep Rinse option when
using fabric softener.
The washer may pause during the spin cycle to remove soapy water more
efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press Start.
Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer
should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start.
Press Start.
Laundry detergent packets should not be used in the dispensers.
They should only be added directly to the wash basket following the
manufacturer's directions.
This is normal. Several options will change other options to maximize
washer performance.
Washer basket does not have a traditional brake. Washer basket will move
freely. This is normal.
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