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Troubleshooting (cont.)
Symptoms
4.
User keypad indicator bar
keeps scanning at
power-up.
User keypad is
5.
illuminated, but pump
will not start.
6.
Motor runs but pump will
not prime (cavitates).
7.
Little or poor water flow
from dual fill ports (if
included).
8.
Little or poor water flow
from Waterfall.
9.
Riverjets run, but
Whitewater/Rapids jets
do not operate as
described.
10. Up/down volume control
arrows do not change
water flow as described.
11. Air flow through jets does
not stop when Tidepool
mode is activated.
1022205-5-F
Probable Causes
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected, or damaged.
C. User keypad does not work.
D. Control does not work.
A. Power cord from pump to
control is loose, disconnected, or
damaged.
B. Pump does not work.
C. Control does not work.
A. Motor/Pump is shimmed too
high.
B. Small air leak at pump inlet.
C. Motor/pump does not work.
D. Control does not work.
A. Water supply lines blocked
B. Transfer valve not fully open.
A. Suction or harness blocked.
B. Pump does not work.
C. Control does not work.
A. Insufficient water in whirlpool
basin.
B. User keypad does not work.
C. Butterfly valve does not work.
D. Control does not work.
A. User keypad does not work.
B. Pump does not work.
C. Control does not work.
A. User keypad does not work.
B. Butterfly valve does not work.
C. Control does not work.
Recommended Action
A. Reset GFCI or RCD.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to the
installer/dealer.
C. Replace user keypad. Refer to the
installer/dealer.
D. Replace control. Refer to the
installer/dealer.
A. Check wiring for proper
connections. If problem persists,
Refer to the installer/dealer.
B. Replace pump. Refer to the
installer/dealer.
C. Replace control. Refer to the
installer/dealer.
A. Lower pump/control to subfloor
level.
B. Securely tighten nut(s) on intake
side of pump.
C. Replace motor/pump. Refer to the
installer/dealer.
D. Replace control. Refer to the
installer/dealer.
A. Remove blockage.
B. Rotate transfer valve handle.
A. Remove blockage.
B. Replace pump. Refer to the
installer/dealer.
C. Replace control. Refer to the
installer/dealer.
A. Fill whirlpool so water covers
water-level sensors.
B. Replace user keypad. Refer to the
installer/dealer.
C. Check wiring. Replace butterfly
valve. Refer to the installer/dealer.
D. Replace control. Refer to the
installer/dealer.
A. Check wiring. Replace user keypad.
Refer to the installer/dealer.
B. Replace pump. Refer to the
installer/dealer.
C. Replace control. Refer to the
installer/dealer.
A. Check wiring. Replace user keypad.
Refer to the installer/dealer.
B. Check wiring. Replace butterfly
valve. Refer to the installer/dealer.
C. Replace control. Refer to the
installer/dealer.
8
Kohler Co.
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