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Idiomas disponibles
Idiomas disponibles
36
TROUBLESHOOTING
Before calling for service
Check the following before calling for service.
Problem
Clicking sound
y Do you hear a sound when you close or lock
Spraying or hissing sound
y Is water spraying in the tub?
Buzzing or gushing
y Is the washing machine draining water?
sound
Splashing sound
y Is the washing machine washing a load of
Rattling and clanking noise
y Are there any foreign objects such as keys,
Thumping sound
y Is the washing machine overloaded?
y Is the load out of balance?
Vibrating noise
y Are the shipping bolts removed?
y Is the load evenly distributed in the tub?
y Is the washing machine level balanced?
y Is the washing machine installed on a solid
Water leaking around
y Does water leak from a faucet or a water line?
washer
y Is a drain pipe or a drain hose clogged?
Excessive suds or failure to
y Did you use more than the recommended
rinse
y Is the soil level higher than the size of the
Staining
y Did you add detergent directly to the tub?
y Did you remove the load immediately after it
y Did you sort and wash the clothes by color or
Possible Causes
and unlock the door?
laundry?
coins, or safety pins in the tub or drain filter?
and smooth surface?
amount of detergent?
load?
finished?
soil?
Solutions
y This sound is normal and occurs when the
door is closed, locked or unlocked.
y This sound is normal as water is spraying or
circulating during the cycle.
y This sound is normal as the drain pump drains
water from the washing machine after the
cycle.
y This sound is normal as the load is moving up
and down during the wash and rinse cycles.
y Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.
y Unplug the power cord and contact your
nearest LG service center if the noise persists.
y This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
y See page 13, Unpacking and removing
shipping bolts to remove the shipping bolts.
y Stop the cycle and rearrange the load for
balancing.
y See page 16, Leveling the washing machine
to level the washing machine.
y Check if the floor is solid and level.
y Check the faucets or water lines.
- If the water lines are loosely connected, see
page 14, Connecting water lines to connect
them properly.
y Unclog the drain pipe or drain hose. Contact a
plumber if necessary.
y Use the recommended amount of detergent
for load.
y If the contamination level is low, reduce
the detergent quantity to less than the
recommended level.
Only use detergent with the HE (High-
Efficiency) logo.
y Make sure to load detergent into the
detergent dispenser drawer.
y Remove the load immediately after it finishes.
y Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry for details
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