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Warranty and Service
Getting Help
Before you request service:
you request service:
1.
Review the Troubleshooting section of this manual.
2.
Use the helpful tips found in our Troubleshooting.
3.
Become familiar with the warranty terms and conditions of your product.
4.
If none of these tips or suggestions resolves your problem, call our Customer
Service center at the number below.
Dacor's Customer Service center is available 5:00 A.M. to 5:00 P.M. Pacific Time
Phone: 833-35-ELITE (833-353-5483), USA and Canada
Contact us through our website at:
www.dacor.com
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES: DACOR OVENS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA, AND
CANADA:
FULL TWO-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first use purchaser,
starting from the date of original retail purchase or closing date for new
construction, whichever period is longer. Warranty is valid on products purchased
brand new from a Dacor Authorized Dealer, or other seller authorized by Dacor.
If your Dacor product fails to function within one year of the original date of
purchase, due to a defect in material or workmanship, Dacor will remedy it without
charge to you.
DOB30P977D_AA_DG68-01313A-00_EN+MES+CFR.indb 55
All cosmetic damage (such as scratches on stainless steel, paint/porcelain
blemishes, etc.) to the product or included accessories must be reported to Dacor
within 60 days of the original purchase date to qualify for warranty coverage.
Consumable parts such as filters and light bulbs are not covered and are the
responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company during regular
business hours. Please note service providers are independent entities and are not
agents of Dacor.
Dealer display and model home display products with a production date greater
than 5 years, products sold "As Is," and products installed for non-residential use,
which include but are not limited to religious organizations, fire stations, bed and
breakfast, and spas carry a one year parts warranty only. All delivery, installation,
labor costs, and other service fees are the responsibility of the purchaser.
Warranty will be null and void on product that has altered, defaced, or missing
serial numbers and tags.
The owner must provide proof of purchase or closing statement for new
construction upon request. All Dacor products must be accessible for service.
Warranty is null and void if non-ETL or non-CUL approved product is transported
from the U.S.A.
OUTSIDE THE FIFTY STATES OF THE U.S.A, THE DISTRICT OF COLUMBIA, AND
CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of the original date of
purchase due to a defect in material or workmanship, Dacor will furnish a new
part, F.O.B. factory to replace the defective part.
All delivery, installation, labor costs and other service fees are the responsibility of
the purchaser.
English 55
2020-07-07
5:15:35
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