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TROUBLESHOOTING & WARRANTY
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the unit still does not work
properly, contact W Appliance Co. customer service center or the nearest authorized
service center. Customer must never troubleshoot internal components.
SYMPTOMS
Washer will not
start
Door Cannot be
opened
Thumping
sound
Vibrating noise
Rattling and
clanking noise
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POSSIBLE CAUSE
Door may not be closed
tightly.
Power plug may not be
inserted.
Water supply tap may
not be opened.
"On/Off" may not be
pressed.
"Start/Pause" may be
pressed.
Washer's safety
protection design is
working.
Heavy wash loads may
produce a thumping
sound.
Washer load may be out
of balance.
Packaging materials
were not removed.
Wash load may be
unevenly distributed in
the tub.
Not all leveling feet are
resting firmly and evenly
on the floor.
Floor not level/rigid
enough.
Foreign objects, such
as keys, coins, or safety
pins, may be in tub or
pump.
SOLUTIONS
Close the door tightly.
Make sure the power plug is inserted
well.
Open the water supply tap.
Press "On/Off".
Check if the "Start/Pause" button is
pressed. If so press the button again
to start.
Disconnect the power, restart the
machine
This is normal.
If sound continues, washer is
probably out of balance. Stop and
redistribute wash load.
Pause the cycle and redistribute the
load.
See the UNPACKING AND
REMOVING SHIPPING MATERIAL
section in the installation instructions.
Pause the cycle and redistribute the
load.
See Leveling the Washer in the
Installation
Instructions.
Make sure that the floor is solid and
does not flex. See Flooring in the
Installation Requirements.
Stop washer, check tub and drain
filter for foreign objects.
If noise continues after washer is
restarted, call for service.
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