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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.
Water
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped
out before cycle is
complete
Water won't drain
Washer pauses during
spin cycle
Can hear but not see
water at the end of
the cycle
14
Possible Causes
What to do
Measure your detergent carefully . Use less soap if you have soft water, a
Too much detergent
smaller load or a lightly soiled load .
Using too much
Use less detergent . Use less soap if you have soft water, a smaller load or a
detergent
lightly soiled load .
Fill hoses or drain
Make sure hose connections are tight at faucets and rubber washers are
hose is improperly
installed . Make sure end of drain hose is correctly inserted in and secured to
connected
drain facility .
Household drain may
Check household plumbing . You may need to call a plumber .
be clogged
Constant water
Tighten hoses at the faucets and turn the water off after
pressure to the fill
hoses at the water
Check condition of the fill hoses; they should be replaced
source
every 5 years .
Cooler water
temperatures provide
New laundry detergents have been formulated to work with cooler water
improved energy
temperatures without affecting wash performance .
efficiency
Water supply
Turn both hot and cold faucets fully on and make sure hoses are connect-
is turned off or
ed to correct faucets .
improperly connected
Turn off the water source and remove the water connection hoses from the
Water valve screens
upper back of the washer . Use a brush or toothpick to clean the screens in
are stopped up
the machine . Reconnect the hoses and turn the water back on .
House water heater is
Make sure house water heater is delivering water at 120°F–140°F (48°C–
not set properly
60°C) .
Lid lifted or cycle was
Reset cycle .
put in pause for over
24 hours
Drain hose is kinked
Straighten drain hose and make sure washer is not sitting on it .
or improperly
Top of drain outlet should be less than 8 ft (2 . 5 m) above floor .
connected
This is normal
The washer may pause during the spin cycle to remove soapy water more
efficiently .
The pump pleaves a little water in its intake and this is diluted with clean
This is normal
rinse water .
each use .
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