Troubleshooting
• The freezer compartment temperature is set to a very low degree. >>> Set the freezer compartment
temperature to a higher degree and check again.
The cooler temperature is very low, but the freezer temperature is adequate.
• The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment
temperature to a higher degree and check again.
The food items kept in cooler compartment drawers are frozen.
• The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment
temperature to a higher degree and check again.
The temperature in the cooler or the freezer is too high.
• The cooler compartment temperature is set to a very high degree. >>> Temperature setting of the
cooler compartment has an effect on the temperature in the freezer compartment. Wait until the
temperature of relevant parts reach the sufficient level by changing the temperature of cooler or freezer
compartments.
• The doors were opened frequently or kept open for long periods. >>> Do not open the doors too
frequently.
• The door may be ajar. >>> Fully close the door.
• The product may have been recently plugged in or a new food item is placed inside. >>> This is
normal. The product will take longer to reach the set temperature when recently plugged in or a new
food item is placed inside.
• Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food
into the product.
Shaking or noise.
• The ground is not level or durable. >>> If the product is shaking when moved slowly, adjust the stands
to balance the product. Also make sure the ground is sufficiently durable to bear the product.
• Any items placed on the product may cause noise. >>> Remove any items placed on the product.
The product is making noise of liquid flowing, spraying etc.
• The product's operating principles involve liquid and gas flows. >>> This is normal and not a
malfunction.
There is sound of wind blowing coming from the product.
• The product uses a fan for the cooling process. This is normal and not a malfunction.
There is condensation on the product's internal walls.
• Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
• The doors were opened frequently or kept open for long periods. >>> Do not open the doors too
frequently; if open, close the door.
• The door may be ajar. >>> Fully close the door.
There is condensation on the product's exterior or between the doors.
• The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation will
dissipate when the humidity is reduced.
The interior smells bad.
• The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and
carbonated water.
• Certain holders and packaging materials may cause odour. >>> Use holders and packaging materials
without free of odour.
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Refrigerator / User Manual