WARRANTY
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Alice's Garden's warranty covers all parts of the cooking plate against production defects, and component
flaws, during a 2-year period from the receipt date of the product.
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If a piece is defective within the warranty period, the only way to resolve this is by using the Alice's Garden
After-sales service, within which advice will be given and the affected piece(s) will be repaired or replaced.
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The Alice's Garden (WALIBUY) warranty is used to substitute damaged pieces, and to cover return costs
incurred by the buyer.
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This warranty is null and void in cases of abuse, misuse, or non-authorised repair of the product. Repairs
will be agreed and carried out following the defective piece's arrival at our factory.
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Our products are designed for private and personal use. Professional use will automatically nullify the
warranty
LIMITATIONS AND EXCLUSIONS TO WARRANTY
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Damage, breakdowns, faults or defects due to external causes (accident, shock, lightning, strong wind...).
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Faults due to the modification of the construction, and original characteristics of the apparatus.
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Breakdowns that affect pieces that don't comply with those specified by the manufacturer.
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Adjustments made by the buyer without dismantling the apparatus.
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Wear cause by use, adjustments, cleaning and tests that aren't conclusive of damage covered by the
warranty.
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Not following the manufacturer's instructions.
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Repairs needed or damage after a non-authorised person has tried to repair the apparatus without prior
consent from Alice's Garden's After Sales department.
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Improvised or temporary repairs from which may have aggravated the existing damage.
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Damage due to corrosion, oxidation, or an incorrect connection.
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The substitution of pieces due to wear.
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The replacement of missing/damaged pieces on receipt of the product that are not mentioned on the
delivery note.
4/11/2022
EN
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