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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Water has air bubbles
and is cloudy
Amber "FILTER" light
on the faucet base
is flashing
Amber "RO" light
flashing. NOTE:
Disregard initial or
occasional short periods
of this flashing light
Indicator lights on faucet
base not working
Amber "FILTER" light ON
after filter and battery
replacement
Possible Causes
Air in system after installation.
Six months or 900 gallons
of product water usage has
occurred. This is the maximum
life of the prefilter and postfilter.
Low usage of Reverse Osmosis
product water.
The Reverse Osmosis
cartridge is no longer
removing the required amount
of Total Dissolved Solids.
Water supply to the Reverse
Osmosis system not within
specifications.
It takes 25 seconds or light flashes • Normal operation. See description of operation on
for RO light to switch to OK light
with good filtered water.
Faucet base leadwire not
connected to the electronics
board lead wire.
Battery installed incorrectly
or expended.
Leadwires damaged.
Battery is dead.
Electronics not fully reset when
battery was replaced.
What To Do
• Will go away after it runs for a while.
• Replace the prefilter, postfilter and battery in the
faucet base.
• Open the RO water faucet and allow system to drain.
Close the RO water faucet and allow the system to
regenerate the water supply.
• Replace the Reverse Osmosis cartridge and flow control.
• Increase water pressure, precondition the water, etc.,
as needed to conform before doing maintenance on
the Reverse Osmosis system.
page 14.
• Connect.
• Observe orientation markings on page 14 and install
correctly. Replace battery if old.
• Inspect and repair as needed.
• Use new CR2032, 3-volt battery.
• Remove battery for 90 seconds, then reinstall.
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