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Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING
PROBLEM
Error E2 displayed on
control panel
E3 displayed on con-
trol panel
Error E4 displayed on
control panel
Error E5 displayed on
control panel
No power
No flame effect but
logs are glowing. The
unit is powered
ON
Heater and blower
do not power on but
rest of functions are
working
Power cord gets
warm to the touch
Remote control does
not work
Remote control signal
is weak and only
works sometimes
Fan motor continues
to blow after unit is
powered off
POSSIBLE CAUSE
The thermostat sensor
is broken or not
working correctly
Heater override
function is engaged
The heater door
sensor is blocked by
object
The inner temperature
of the unit is over 80°C
which detected by the
inner termostat sensor
The unit does not
have power
The flame effect is
powered off
USB cable
Heater setting
Normal operation
Weak of failing battery Replace with 2 AAA dry cell batteries.
Pressing the buttons
too quickly
Using the remote
control too far away or
at an off angle
Normal operation
CORRECTIVE ACTION
Unplug unit and wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note: The other functions will work normally excluding
the heater.
See "Heater Override Section" on operating instruction for
more details.
Remove any object that blocked the door sensor, and press
the POWER ICON again to turn the unit ON.
Unplug unit, wait 15-20 minutes, when the inner
temperature of the unit goes down, the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit is
powered on.
Push the flame brightness button until desired level is
achieved and push the flame speed button until desired level
is achieved.
Connect the USB cable into the USB port behind the
Fireplace Grate
Set the heater to "HI" (High) to have the heater run
continually.
This is normal for a heater appliance as it requires more
current to operate. Check the connections of the appliance
cord and the outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet frequently to
determine if it is HOT; if so, discontinue use of the appliance
and consult with a qualified technician to check or change
the overheating outlet(s).
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Move closer to the insert, the remote control will only work
within a distance of 20 feet and 45 degrees to either side
from the front of the fireplace insert.
This is a standard feature; the blower runs for an additional
time to cool off the heater tubes before turning off.
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