Dreame R20 Manual Del Usuario página 26

FAQ
EN
If the vacuum is not working properly, please refer to the table below.
Errors
Vacuum does not work.
Weak suction force.
Motor is making a strange
noise.
The first indicator is
red after turning on the
vacuum.
The first indicator blinks
red when charging the
vacuum.
The battery indicator
does not light when
charging.
The vacuum charges
slowly.
LED lights of the smart
multi-surface brush do
not work.
21
Possible Causes
Vacuum is out of battery or low
on power.
Overheat protection mode
triggered by a blockage.
Suction opening or air duct is
blocked.
Dust cup is full and/or filter
assembly is clogged.
Attachment is blocked.
Main suction opening or carbon
fiber rod is blocked.
Battery pack is damaged.
The charger is incompatible.
The charger does not plug into
the vacuum well.
The battery is fully charged and
went into sleep mode.
If the problem persists after ruling out the above two possibilities,
please contact the after-sales service department for maintenance.
Battery temperature is too low
or too high.
LED lights are damaged.
Solutions
Fully charge the vacuum, then
continue to use it.
Clean the suction openings or air
duct. Wait until the vacuum cools
down, then reactivate it.
Clear any blockage from suction
opening or air duct.
Empty the dust cup and clean the
filter assembly.
Clear any blockage in the attachment.
Clear any blockage in the main
suction opening or extension rod.
Please contact the after-sales service
department for maintenance.
Only use the original charger to
charge the vacuum.
Check whether the charger is properly
plugged into the vacuum.
The vacuum can be used normally.
Wait until the battery's temperature
returns normal, then continue to use
the vacuum.
Please contact the after-sales
department for maintenance.