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There is interior moisture buildup
Are the air vents blocked in the convertible refrigerator/
freezer? Remove any objects from in front of the air vents. See
the "Ensuring Proper Air Circulation" section for air vent
locations.
Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
Is the room humid? It is normal for moisture to build up inside
the convertible refrigerator/freezer when the room air is humid.
Is the food packaged correctly? Check that all food is securely
wrapped. Wipe off damp food containers before placing them in
the convertible refrigerator/freezer.
Is the control set correctly for the surrounding conditions?
See the "Using the Controls" section.
Was a self-defrost cycle completed? It is normal for droplets to
form after the convertible refrigerator/freezer self-defrosts.
The doors are difficult to open
Are the gaskets dirty or sticky? Clean gaskets and the surface
that they touch. Rub a thin coat of paraffin wax on the gaskets
following cleaning.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will help
us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only
use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are made
with the same precision used to build every new Gladiator
GarageWorks appliance.
To locate factory specified replacement parts in your area, call our
Customer Interaction Center telephone number or your nearest
designated service center.
In the U.S.A.
Call the Gladiator
™
GarageWorks Customer Interaction Center
toll free: 1-866-342-4089.
Our consultants provide assistance with:
Features and specifications on our full line of products.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and service
companies. Gladiator
™
GarageWorks designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United States.
To locate the Gladiator
™
GarageWorks designated service
company in your area, you can also look in your telephone
directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Gladiator
GarageWorks with any questions or concerns at:
Gladiator
™
GarageWorks
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
14
ASSISTANCE OR SERVICE
™
™
Have you opened the convertible refrigerator/freezer door
recently? Allow at least 10 seconds after closing the convertible
refrigerator/freezer door before trying to open the upper
compartment.
The doors will not close completely
Are food packages blocking the door open? Rearrange
containers so that they fit more tightly.
Are the crisper cover, pans, shelves, bins, or baskets out of
position? Put these items into their correct positions. See the
"Lower Compartment Features" section for more information.
Are the gaskets sticking? Clean gaskets and the surface that
they touch. Rub a thin coat of paraffin wax on the gaskets
following cleaning.
Does the convertible refrigerator/freezer wobble or seem
unstable? Level the convertible refrigerator/freezer. See the
"Door Closing and Alignment" section.
Were the doors removed during product installation and not
properly replaced? Remove and replace the doors according to
the "Convertible Refrigerator/Freezer Doors: Removing,
Reversing (options) & Replacing" section, or call a qualified
service technician.
In Canada
Call the Whirlpool Canada Inc. Customer Interaction Center toll free:
1-800-807-6777. Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Referrals to local dealers.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Whirlpool Canada Inc.
Customer Interaction Center
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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