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Problem
Not dispensing
New installation or water line
water.
recently connected.
The dispenser panel is locked.
The dispenser is not set for
water dispensing.
Refrigerator or freezer doors are
not closed properly.
Water filter has been recently
removed or replaced.
Tubing connecting refrigerator
to house supply valve is kinked.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Possible Causes
TROUBLESHOOTING
Solutions
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air
and contaminants from the system.
Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Water will not dispense if any of the refrigerator
doors are left open.
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release
the dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.
The tubing can kink when the refrigerator is
moved during installation or cleaning resulting in
reduced water flow. Straighten or repair the water
supply line and arrange it to prevent future kinks.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
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