Maintenance
• Should the volume of water decrease over time,
first inspect and clean the showerhead(s). If the
problem persists, inspect the cartridge.
• To prolong the life of the thermostatic cartridge,
regularly run it through its complete range of
temperatures.
• At least once per year, inspect the check valves.
Replace if dirty or worn.
Use caution with skin contact to hot
water to reduce the risk of scald injury.
Before servicing the valve, turn the
water off using the stops on the iBox
Universal Plus or at the main shutoff.
Troubleshooting
Problem
Insufficient water
Crossflow: hot water forced into
cold water supply or vice versa
when mixture is closed
Output temperature does not
correspond with temperature
marked on handle
Safety stop button not operating
Handle hard to turn
Shower or spout dripping
Temperature regulation not
possible
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• When reassembling after maintenance, set the high
• If the shower will not be used for an extended
• If you have questions, please contact Hansgrohe
Possible Cause
– Supply pressure inadequate
– Cartridge filters dirty
– Showerhead or handshower
filter dirty
– Check valves dirty or worn
– Handle not justified
– Water heater set too low
– Button and/or spring are dirty
or worn
– Cartridge dirty or worn
– Volume control cartridge dirty
or worn
– (new installation) Hot and cold
supplies are reversed - should
be hot/left and cold/right
– Thermostatic cartridge dirty or
worn
temperature limit stop before reinstalling the handle.
period of time, turn off the water to the shower valve
by using the service stops in the iBox Universal Plus
rough, or at the main shut off.
Customer Service at 800-334-0455.
– Check water pressure
– Clean the filters
– Clean the filter
– Clean check valves, replace if
necessary
– Justify the handle
– Increase the hot water
temperature
– Clean spring and button,
replace if necessary
– Replace cartridge
– Clean or replace volume control
cartridge
– Turn the function block 180° or
correct the plumbing
– Replace the thermostatic
cartridge
Solution