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Troubleshooting Tips... Before you call for service
Problem
Control panel lights
go off when you're
setting controls
Water standing in
the bottom of the
tub
Water won't pump
out of the tub
Steam
Sanitized or Cycle
Sanitized light
does not illuminate
at the end of the
cycle
Noise
A white film
on glassware,
dishware and the
interior
Feel air on your
legs when standing
in front of the
dishwasher in cycle.
24
Possible Cause
Time too long between
touching of selected pads
Air gap is clogged
High drain loop or air gap not
installed
Drain is clogged
This is normal
The door was opened and
the cycle was interrupted
during final rinse
The incoming water
temperature was too low
Normal operating sounds:
Beeping at the end of the
cycle (on some models)
Detergent cup opening
Water entering dishwasher
Motor stops and starts at
various times during cycle
Spray arms start and stop at
various times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each drain
Rattling dishes when the
spray arm rotates
Rattling silverware against
door during wash
This problem is likely caused
by a low quality phosphate-
free dishwasher detergent
This is normal
What To Do
Each pad must be touched within 30 seconds of the
others. To relight, touch any pad again or open the door
and unlock (top control).
Clean the air gap. See the Care and Cleaning section.
Refer to the Installation Instructions for proper drain line
installation.
If you have an air gap, clean it. See the Care and
Cleaning section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
Warm, moist air comes through the vent during drying and
when water is being pumped out. This is necessary for drying.
Do not interrupt the cycle by opening the door during the
wash cycle.
Raise the water heater temperature to between 120°F
and 150°F.
These are all normal. No action is required.
Make sure dishes are properly loaded. See the Loading
section.
Tall utensils may be placed in the upper rack to avoid
bumping against inner door during wash cycle.
To remove the white film, run your dishes through a dishwasher
cycle with citric acid. Use a WD35X151 citric acid kit found
online. Otherwise, use high quality rinse agents such as Cascade
Platinum™
Dishwasher Cleaner or Finish
Cleaner
found at your local grocery store.
Pour the citric acid in the detergent cup and close the cover.
Place the filmed but otherwise clean glassware and dishware
in the dishwasher. Leave silverware and other metal items
out of the dishwasher. Turn the dishwasher on and let
it run through a complete cycle without detergent. The
glassware, dishware, and dishwasher should come out
film free. Alternatively, a vinegar rinse may be used. Pour
1 cup of vinegar into dishwasher just after the detergent
cup opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of high quality rinse agents such as Cascade
Platinum™ Power Dry™ Rinse Aid or
Rinse Aid
may help minimize a repeat build up of film.
Also, the use of high quality detergents such as Cascade
Platinum™ ActionPacs™ or
Dishwashing Detergent
Do not interrupt the cycle. No action is required.
Dishwasher
®
Finish
Jet-Dry
®
Finish
Quantum
Automatic
®
®
will help prevent film build-up.
49-4000214 Rev 3
®
®
®
®
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